Return, Exchange, and Refund Policy
At FlexCommerce, we take great care to deliver high-quality products made just for you. Due to the custom nature of our items, we have specific guidelines regarding returns, exchanges, and refunds. Please review this policy thoroughly before placing an order.
Exchanges
We offer exchanges for items that are defective or incorrectly made. If you believe your order falls into this category (such as incorrect size, color, or design), please contact us as soon as possible, and we will assist you with the exchange process.
Returns and Refunds
Returns are only accepted if the product is defective or not what was originally ordered. If you receive a defective or incorrect product, please reach out to us immediately for return instructions. Please note, if we approve a return, the product must be returned in its original condition, and we will issue a refund for the cost of the item. However, shipping charges are non-refundable
Exceptions and Assistance
While we cannot guarantee returns, exchanges, or refunds for all orders, we are committed to addressing valid concerns. If you notice an issue with your order, such as:
- An incorrect size
- A color discrepancy
- Manufacturing defects
We encourage you to contact us at support@flexcommerce.shop within 7 days of receiving your item. Please provide your order details, along with a description and photo of the issue, so we can evaluate and find the best solution for you.
How to Avoid Issues
- Check Sizes Carefully: Use the size charts provided on our website to ensure you select the correct size.
- Review Designs: Double-check your selected design, color, and style before completing your order.
- Reach Out Before Ordering: If you have any questions or require clarification, our support team is available to assist you before you finalize your purchase.
Contact Information
For any questions, concerns, or issues with your order, please don’t hesitate to email us at support@flexcommerce.shop if no response from our team within 36 hours I’ll persoanlly attend my customers alternative email: ayush.gupta021004@gmail.com . We aim to resolve your concerns and ensure you have a positive experience with FlexCommerce.
Thank you for choosing us for your custom apparel needs. Your satisfaction is important to us, and we’re here to assist you wherever possible!